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Salon Etiquette

Salon Etiquette

Zeba’s guiding principle that, The best practice roots from a good heart, flourishes to the experiences that our guests receive.

Service Guarantee

Our goal is 100% customer satisfaction. However, if you are dissatisfied with a service you have received, we are happy to provide you with the opportunity to return to the salon. Guest is required to call within 2 weeks of the service received.

Children

For the safety of your children and the comfort and consideration of all salon guests, Zeba Hair Salon does not permit children in the salon area unless they are receiving services. Children 12 and under receiving salon services must be accompanied by an adult who is not receiving services.

Late Arrivals

Please arrive at your reservation on time. We cannot guarantee service for late arrivals. If a guest is tardy, Zeba Hair Salon has the right to reschedule some or all the services scheduled.

Cancellation Policy

We require 24 hour notice for canceling appointments. If an appointment is canceled less than 24 hours in advance, we will charge 50% of the schedule service total. This includes no show not contact and in some cases, late arrivals.

No Shows

Guests who often cancel or “No Show” appointments will no longer be able to schedule appointments but will always be welcomed as a walk in guest.

Accepted Forms of Payment

Zeba Hair Salon accepts Cash, Checks, Visa, Mastercard, Discover, and American Express. We work as a team to deliver your desired look, but tipping each individual service provider is not expected by our staff. Additionally, while including gratuity is always appreciated, we do ask that you utilize cash when tipping.

Courtesy Calls

Zeba Hair Salon reminds guests through phone calls, texts or emails about future reservations; However, it is the responsibility of the guest to remember the date and time of reservations.